Case Studies

Family Support Service

Below is an example that demonstrates the real impact our Family Support Service has for the people we support.  

Infant School made a referral to Children First Family Support Service for C,  a single Mum with a 6 year old daughter.  They    identified that Mum needed support in the home as she was struggling to manage her daughter B’s behaviour.  B was on the verge of been excluded from school and was on a reduced timetable. By referring to Children First Family Support Service the school hoped that our early intervention would remove the need for the school to refer to statutory services.

This photograph is of a family enjoying an indoor golfing activity with our Family Support Service Coordinator.  The family have had to re-locate to Derby to flee domestic violence.

The photograph above is of a family enjoying an indoor golfing activity with our Family Support Service Coordinator.  The family have had to re-locate to Derby to flee domestic violence.

We identified a suitable volunteer for the family and developed an action plan with C which included establishing visual routines, positive parenting strategies and promoting consistency in the home.  The family were supported for 12 months and a number of positive changes were observed.  B’s behaviour improved to such a degree that the school are no longer considering exclusion or referral to Derby Social Care and C now feels far more confident in managing B’s behaviour in the home. Here is a quote from a grandmother caring for her granddaughter (aged11) following neglect whilst in the care of her mother.  

“I am very grateful for the regular friendly and helpful support that my volunteer has offered. She has helped me deal with situations when I haven’t felt strong enough to do this on my own. Caring for my granddaughter who has Global Development Delay is extremely stressful. My volunteer has offered emotional support in dealing with the daily challenges that this presents. She has also helped me arrange summer camps to give me some much needed respite care. She has attended several meetings with me and also helped me organise transport arrangements for my granddaughter to get to and from a specialist school.”