Case Study: Family Support Services Case Studies Family Support Service The case study below demonstrates the real impact our Family Support Service has for the people we support. The Infant School made a referral to Children First Family Support Service for C, a single Mum with a 6 year old daughter. They identified that Mum needed support in the home as she was struggling to manage her daughter B’s behaviour. B was on the verge of being excluded from school and was on a reduced timetable. By referring to Children First Family Support Service, the school hoped that our early intervention would remove the need for the school to refer to statutory services. We identified a suitable volunteer for the family and developed an action plan with C which included; establishing visual routines, positive parenting strategies, and promoting consistency in the home. The family were supported for 12 months and a number of positive changes were observed. B’s behaviour improved to such a degree that the school are no longer considering exclusion or a referral to Derby Social Care, and C now feels far more confident in managing B’s behaviour in the home. The following quote is from a Grandmother, who cares for her Granddaughter (aged 11) following neglect whilst in the care of her mother. I am very grateful for the regular friendly and helpful support that my volunteer has offered. She has helped me deal with situations when I haven’t felt strong enough to do this on my own. Caring for my granddaughter, who has Global Development Delay, is extremely stressful. My volunteer has offered emotional support in dealing with the daily challenges that this presents. She has also helped me arrange summer camps, to give me some much needed respite care. She has attended several meetings with me and has helped me organise transport arrangements for my granddaughter, to get to and from a specialist school.