Our Staff

The Supervised Contact Service is managed a qualified Social Worker who is registered with the Health and Care Professions Council. The contact team are all experienced child care professionals with nationally recognised qualifications. All staff have enhanced DBS checks and undertake regular and comprehensive training. Children First Derby has achieved Enhanced Accreditation by the National Association of Child Contact Centres. Staff are committed to promoting a positive contact experience and believe that safe and meaningful contact time is essential for children to develop emotionally, physically and socially.

The Facilities at the Centre

We focus on child centered service delivery, by providing a neutral place for those children in the care of the local authority who are affected by family breakdown to meet their parents or other family members. Our centre is well equipped with a range of toys and equipment which reflect the diverse needs of all the children who attend. The contact rooms provide both the space and equipment suitable for children of all age and abilities.

Activities at the Centre

We have a large, fully equipped kitchen area, in which families can cook, bake or prepare meals of their choice. The centre has a large enclosed, safe garden with a range of outdoor furniture and equipment including basketball and football nets.

How do you access our Supervised Contact Services

The first step is the Social Worker referring the child to Children First Derby. The referral will contain information on the frequency and duration of the contact, which has been decided by the Court or the Social Worker. Other information included in the referral:

  • The named family members that may attend the contact.
  • The location of the contact.
  • Any medical or dietary requirements / allergies.
  • Any additional needs or requirements relating to illness, impairment or disability.
  • The level of supervision needed.

We will arrange the contact dates in line with the child’s contact plan as stated in the referral.

Written confirmation of the contact dates is sent out by mail to all involved in the contact by us. 

You will then be invited to a pre-contact visit where you will be able to meet the Supervised Contact team and view the facilities available at our centre.

At the first contact you will be asked to read and sign an agreement for contact. A clear and concise agreement will be completed by the child’s Social Worker. It is important that everyone reaches an agreement and concerned parties will be asked to sign a form to acknowledge this.

Following each contact, a report will be written by the contact worker and sent to the child’s Social Worker. 

Please note that Children First Derby only supervise contact for children and young people who are in the care of Derby City Council. We are not currently able to accept private referrals.