Volunteering Role Descriptions

Children First Family Support Volunteer’s fulfil an important role.  The Service would not be able to operate without their support and commitment to the work of the Charity.  The service users will have been referred to the Charity by another organisation or they may have requested support themselves.

FAMILY SUPPORT SERVICES VOLUNTEERING ROLE DESCRIPTION

Download Family Support Services Volunteer Application Form Here

Aim of Role

Volunteers give support to parents at times of stress or crisis to enable the parent to work through or come to terms with difficult situations and access local community support networks/services as/when appropriate.

Reporting Line

Volunteers report to the Family Support Service Co-ordinator, or if not available, the Chief Executive of Children First Derby.

Volunteer Role Requirements

  • A commitment to visit their service user on a regular basis, within their own home or the community.  
  • To ensure that the dates and times of visits meet with the needs of the service user
  • To attend induction training and to endeavour to attend any additional training sessions that are made available. 
  • To discuss any areas of concern about the needs of the service user with the coordinator
  • To attend meetings/appointments with the service user if requested to do so.
  • To work in partnership with others who may be involved in supporting the service user or their children
  • To maintain a log of visits as explained by the coordinator
  • To reclaim service related expenses on a monthly basis using the Charity’s claim form
  • To attend support meetings with the coordinator (approximately every 8 weeks)
  • To work to the Children First Derby policies and procedures
  • To maintain confidentiality in relation to service users
  • To work in a non-discriminatory manner that shows respect for everyone
  • To be aware of personal safety issues when working as a volunteer
  • To inform the coordinator if you are unable to meet commitments or are going on holiday

Due to the nature of this volunteer opportunity the role is subject to a DBS check. (Police Check)

MENTORING SERVICES VOLUNTEERING ROLE DESCRIPTION

Download Mentoring Services Volunteer Application Form Here

Aim of Role

Our mentors are able to offer support and form a positive 1-1 mentoring relationship with vulnerable young people who may be experiencing difficulties in their lives.

Reporting Line

Volunteers report to the Mentoring Project Coordinator, or if not available, the Chief Executive of Children First Derby

Volunteer Role Requirements

  • Participate in initial induction training and to endeavour to attend any additional training sessions that are made available.  
  • Provide references and undertake a DBS check
  • Undertake to be matched with a service user according to background, experience and interests and be invited to an initial inductor meeting
  • Agree to meet with the service user on a weekly or fortnightly basis for a period agreed with the service user and the coordinator. (the minimum  commitment on the part of the volunteer is expected to be one hour per week or fortnight for of 6 months)
  • To ensure that the dates and times of meetings suit the needs of the service user and are agreed through the Coordinator.
  • Participate in supervision meetings with the coordinator
  • Work with the service user to identify goals and objectives and help them work towards these
  • Complete visit reports and expenses and keep a record of progress being achieved by the service user for monitoring and tracking purposes
  • To discuss any areas of concern about the needs of the service user with the Coordinator
  • To work in partnership with others, where appropriate, who may be involved in supporting the service user
  • To maintain confidentiality and work to the Children First Derby Policies
  • To work in a non-discriminatory manner that shows respect for everyone.
  • To be aware of personal safety issues when working as a Mentoring Volunteer and to report any safety issues or concerns to the Coordinator.
  • To inform the coordinator if you are unable to meet commitments or are going on holiday.

Due to the nature of this volunteer opportunity the role is subject to a DBS check. (Police Check)

ADMINISTRATION VOLUNTEERING ROLE DESCRIPTION

Download Administration Volunteer Application Form Here

Aim of Role

To carry out reception, telephone, and general administration duties in line with the needs of the Charity.

Reporting Line

Administration volunteers report to the Finance and Administration Manager, or if not available, the Chief Executive of Children First Derby.

From time to time, Administration volunteers may be asked to provide general support to our Supervised Contact Service. These tasks include preparing trays and reheating food.

Volunteer Role Requirements

  • Responding to incoming calls and referring them on appropriately
  • Meet and greet service users and visitors to the centre
  • To carry out a range of admin/clerical/ tasks and give support as requested by and agreed with the line manager
  • To complete such work in a manner that reflects the high standards of the charity
  • To work co-operatively with members of Children First Derby staff, Board members, visitors and other volunteers in support of the smooth running of the charity
  • To maintain confidentiality in relation to service users and written and verbal information
  • To work in a non-discriminatory manner that shows respect for everyone
  • To work within the Children First Derby Child Protection Policy
  • To attend training sessions as required meet the needs of the role
  • To share in the responsibility for Health and Safety and to work within the Charity’s Health and Safety Policy

Due to the nature of this volunteer opportunity the role is subject to a DBS check. (Police Check)

PERSONAL SPECIFICATION - WHAT WE'RE LOOKING FOR IN YOU!

  • A commitment to supporting vulnerable children and young people
  • An understanding of the issues relating to vulnerable children and young people.
  • An understanding of the barriers faced by vulnerable children and young people
  • Friendly and approachable
  • Ability to maintain boundaries and confidentiality
  • Ability to communicate clearly
  • Willingness to commit to volunteering
  • Willingness to participate in initial and ongoing training
  • Pragmatic approach to resolving problems
  • Honest and trustworthy
  • Punctual, reliable  and well-organised
  • A commitment to equality and diversity with service users and other workers
  • A good sense of humour