What We Do

Charity Background

The charity was established was founded 42 years ago in 1974 by a local Derby resident called Etheleen Mildred Wigley after reading about the death of a neglected child. Originally called “Concern Association Derby” it acted as a meeting place for parents to attend and discuss any issues they may have been facing.

The charity opened its Family Support Centre at 13 Leopold Street in 1987. The centre provided the charity offices, a day nursery for children and facilities for parents. 

The charity continues to operate from its premises on Leopold Street in inner city Derby. ; providing supervised contact, family support and mentoring services.  

Our Mission

Our founding aim is to relieve the distress and suffering experienced by families and children.  In particular, those who have suffered from, or are likely to suffer from, violence or maltreatment in their homes. Our charity works to benefit children , young people and families to make life improvements by:
  •  Responding to the needs of children where stress within the home may adversely affect their welfare or development
  •  Providing support for children who are regarded as vulnerable and who may be at risk of social exclusion
  •  Delivering community services designed to foster the general wellbeing of families with children
  •  Providing services for parents which will enable them to better respond to the personal needs and financial support of their children

Our Services

We currently offer three distinct services:

Supervised Contact Service for Looked After Children

This service provides supervised contact for looked after children so they can spend time with their families in a welcoming, child friendly and safe environment. By providing toys and equipment we aim to ensure that contact sessions are meaningful and fun for all the family members that attend.


Family Support Services for Families

Our Family Support Services (FSS) are available to families with children (up to 18 yrs old) who are living at home and  are experiencing challenges in their ability to parent effectively. The purpose of the service is to support parents to move forward positively with their lives which in turn has a positive impact on their children.

Our volunteers work with families in the local community providing one to one support to help families work through many issues, including the safety and welfare of children.  DBS check are mandatory for all our volunteers. All our volunteers receive ongoing training, support and supervision from the Family Support Service Co-ordinator to make sure that the family is well supported.

Apply to be a Family Support Service Volunteer


Mentoring Services for Young People

Our Mentoring Service is a one-to-one volunteer mentoring program that provides  confidential, community based support young people aged 10 to 16 who are facing challenges at home, at school, or in the community. The aim of our program is to help children and young people to make positive decisions despite the challenging circumstances that they are facing.The mentor builds a supportive relationship with their mentee by encouraging them to participate in activities in the community, and by being positive role models who help  the young people to make positive decisions regarding their life and engaging with their local community. The mentor will also act as someone who the young person can discuss any issues with confidentiality; the mentor can then signpost the young person to any appropriate support services.

We recruit, screen and train caring adult volunteers to mentor the children and young people that we work with. Our screening process involves an interview, two references and a DBS background check. Our Mentor volunteers  receive ongoing training, support and supervision to help them be the best mentor they can be.

Apply to be a Mentoring Service Volunteer